Shipping policy
Order Processing
All orders are processed within 1–3 working days from the date your order is placed.
Orders placed on weekends or public holidays will begin processing on the next available working day.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.
Delivery Times
Following processing, delivery typically takes 2–6 working days depending on your location and the courier service used.
Estimated delivery timeframes are:
- Order Processing: 1–3 Working Days
- Delivery After Dispatch: 2–6 Working Days
Please note that these timeframes are estimates and are not guaranteed.
Tracking Your Order
Where tracking is available, you will receive tracking details via email once your order has been dispatched.
Delays
While most orders arrive within the estimated delivery timeframe, occasional delays can occur due to factors outside our control, including:
- Courier delays
- Adverse weather conditions
- Public holidays
- High seasonal demand
- Operational disruptions
We appreciate your patience should any unexpected delays occur.
Incorrect Delivery Information
Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete. We cannot be held responsible for delays or failed deliveries resulting from incorrect address details.
Contact Us
If you have any questions regarding your order or delivery, please contact our customer support team and we will be happy to assist you.